SaaS Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Agreement") constitute a legally binding contract between the subscriber or business entity ("Customer", "Tenant", or "You") and Rudvay Technology Solutions ("Rudvay Tech", "We", "Us", or "Our"), governing your access to and use of the Rudvay GeoMark Software-as-a-Service application, mobile kiosks, APIs, and associated web interfaces (collectively, the "Service").

By registering a business tenant account, logging into the portal, or directing employees to use the Service, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.

2. Description of SaaS Service

Rudvay GeoMark provides a multi-tenant cloud attendance and workforce presence management system. The Service enables Customers to establish 10-meter satellite geofence perimeters, capture WebRTC camera snapshots, compute client-side Local Binary Pattern (LBP) facial feature descriptors for identity verification, manage employee shift rosters, calculate late/overtime status, and export audit log reports.

3. Account Registration & Tenant Security

You represent and warrant that all registration details submitted (business name, owner email, phone number) are accurate and current. You are solely responsible for maintaining the confidentiality of your administrative credentials and for all activities conducted under your tenant workspace. Rudvay Tech shall not be liable for losses resulting from unauthorized account access caused by failure to secure login credentials.

4. Employer Responsibilities for Employee Biometric & Location Consent

You explicitly undertake to obtain prior, informed, and explicit written consent from all employees, contractors, and staff before requiring or permitting them to submit GPS location coordinates or camera facial images through Rudvay GeoMark. You represent that your data processing complies fully with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act, India), the General Data Protection Regulation (GDPR), and local labor regulations.

5. Subscriptions, Payments & Razorpay Billing

Access to premium features, employee count expansions, and automated reports requires an active paid subscription tier processed securely via Razorpay. Subscriptions are billed in advance on a recurring monthly or annual basis. All fees are non-refundable except as explicitly required by law. Rudvay Tech reserves the right to modify subscription pricing upon 30 days' advance notice to Customer.

6. Service Availability & Service Level Agreement (SLA)

Rudvay Tech employs high-availability cloud infrastructure (Google Cloud Firestore and edge servers) aiming for a 99.9% Service Uptime Target. However, We do not warrant that the Service will be uninterrupted or error-free. Scheduled system maintenance will be communicated in advance. We are not liable for attendance submission delays caused by client-side network outage, browser permission blocks, or hardware failure.

7. Intellectual Property Rights

All rights, titles, and interests in and to the Rudvay GeoMark application, software code, algorithms, visual trademarks, logos, and documentation remain the exclusive intellectual property of Rudvay Technology Solutions. Customer retains full ownership of its underlying attendance records, employee rosters, and operational data uploaded to the Service.

8. Limitation of Liability & Indemnification

To the maximum extent permitted by law, in no event shall Rudvay Tech, its directors, or employees be liable for indirect, incidental, consequential, or punitive damages (including loss of profits, business disruption, or labor disputes). Rudvay Tech's total aggregate liability arising out of this Agreement shall not exceed the actual fees paid by Customer to Rudvay Tech in the three (3) months preceding the incident.

Customer agrees to indemnify and hold harmless Rudvay Tech against any legal claims, fines, or regulatory penalties arising from Customer's failure to obtain mandatory employee biometric or location consent.

9. Data Retention & Account Termination

Either party may terminate this Agreement at any time by cancelling the subscription through the Owner Portal or contacting support. Upon account termination, Customer attendance data will be retained for thirty (30) days to allow data export, after which it may be permanently purged from active Cloud Firestore databases.

10. Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the Republic of India, without regard to conflict of law principles. Any legal suit, action, or proceeding arising out of these Terms shall be instituted exclusively in the competent courts located in Hyderabad, Telangana, India.